Frequently Asked Questions
MEET THE NEW CYKLAR
While we still have limited quantities of our original body cream in our jar, we’ve updated our Nutrient-Dense Body Cream in our new bio-resin tubes derived from sugarcane to help lower our carbon footprint.
Our refill packaging was developed with innovative technology using 100% biodegradable packaging. Unfortunately, we found that the stability of the packaging caused issues with not only product arriving safely, but also the stability of the product inside.
Because of this, we had to discontinue our refills to ensure a better customer experience. We hope to bring refills back, but we want to do so in a way that is both a great experience for customers and also has a positive impact on the environment.
We have discontinued refills for now. We do have the Crescent Nutrient-Rich Body Cream available in our new tube packaging which can be used to refill your jar.
Sustainability has always been a priority. Producing and utilizing packaging materials for a product brand is inevitable and necessary. We believe we can make more considerate choices along the way that can reduce our impact on the planet while still being functional and beautiful.
CYKLAR products are vegan and cruelty free.
While the word “clean” is not regulated in the beauty industry, our formulations meet clean beauty standards for major retailers and are EU compliant.
SKINCARE FOR BODY
Yes, we’ve reformulated our body cream to include additional skincare ingredients and improve product absorption for enhanced product experience.
At CYKLAR, our products are thoughtfully designed and formulated, utilizing advanced skincare ingredients, nutrient-rich botanicals, and luxurious fragrances–CYKLAR products nourish the body, treat the skin and stimulate the senses.
CYKLAR FRAGRANCE
Yes. We have a limited quantity of our original body cream in our Crescent fragrance. We’ve also added this fragrance to our Nutrient-Rich Body Cream in our tube and to our Sensorial Body Wash.
At CYKLAR, we utilize safe synthetics and natural ingredients to create high-quality and evocative fragrances.
We utilize natural ingredients for the character they lend to our fragrances; however, natural doesn’t always mean safer. In many cases, synthetic ingredients can be less allergenic than certain natural ingredients.
Harvesting natural ingredients for fine fragrance can require tons of botanicals and yield little product. Many natural ingredients are at risk of becoming over harvested and endangered. Because of this, we partner with the world’s leading fragrance houses to ensure we are utilizing sustainable natural raw materials and are being respectful of the environment.
With all this considered, we use nature-identical synthetics because it is a more sustainable choice while offering broader fragrance possibilities to our perfumers to develop true fine fragrance creations. We also follow current IFRA guidelines to ensure safety.
ORDERS, SHIPPING AND RETURNS
We currently ship to the United States and its territories.
All orders are shipped via UPS Surepost.
Standard shipping is free for orders over $60 and typically takes 3-10 business days. For orders under $60, standard shipping will be charged $9.
Read more about our shipping policy here.
We do not offer expedited shipping at this time.
If you need to change or cancel your order: Please email us immediately us at: help@cyklar.com. Please note: we cannot guarantee order modifications, address changes, or cancellations once an order has been placed.
If you need to update your shipping information: Please email us immediately us at: help@cyklar.com. Please note: we cannot guarantee order modifications, address changes, or cancellations once an order has been placed.
If your order is incorrect, missing or you're having any other issues: Please contact us at: help@cyklar.com
We accept returns on full priced items only. Items bought on sale or discounted are final sale.
We do not cover the cost of returns. Please visit our Self Service Returns page to request your return.
Returns are processed within 3 days of arrival at our warehouse.
Read more about our return policy here.