Refund policy

This Policy may be updated from time to time. We encourage you to check back periodically for updates.

 

Last Updated: June 11, 2025

 

RETURN FOR REFUND 

We accept returns on regularly priced items within 30 days of the delivery date.

 

All products in an order made using a coupon code, including those for a free product, do not qualify for return or refund. They are considered final sale.  

 

Please note that we monitor return activity for abuse and reserve the right to limit the number of returns to anyone that abuses the policy. 

 

 

RETURN SHIPPING FEES

Unless the return is due to a shipping error on our part, return fees are the responsibility of the customer. The original shipping costs are non-refundable. 

 

We do not accept returns on COD. The package will be refused.

 

The customer is responsible for the safe return of merchandise.

 

 

DAMAGED ITEMS

If an item is received damage or the incorrect item is shipped to you, we will replace it. A photo of the damaged or incorrect item and the original package is required to qualify for a replacement. 

 

Examples of shipping errors include shipment of the incorrect product, or the product was unusable due to damage incurred during transit. 

 

Please contact Customer Service for assistance by emailing help@cyklar.com. Be sure to include the order number and a photo or short 30-second video showing how the order was received. 

 

 

EXCHANGES 

We do not currently offer exchanges. If you'd like to exchange a product for a different product, you'll need to process a return based on our current Return Policy and place a new order for the product that you want. All return shipping fees are the responsibility of the customer.

 

The new order will be charged shipping fees if the amount of the order is less than the minimum free shipping amount of $35.00 (USD) before sales tax.

 

FINAL SALE ITEMS

Final Sale items are not eligible for return, refund, or exchange. This is includes the following: 

 

  • Accessories
  • Bundles or Sets
  • Discontinued or Final Sale Items
  • Items purchased with a Coupon/Promotional Code
  • Promotional Items
  • Sale Items

The determination about whether an item is eligible for return is made only in the sole and absolute discretion of Cyklar.com.

 

DAMAGED ITEMS

If an item is received damage or the incorrect item is shipped to you, we will replace it. A photo of the damaged or incorrect item and the original package is required to qualify for a replacement. 

 

Examples of shipping errors include shipment of the incorrect product, or the product was unusable due to damage incurred during transit. 

 

Please contact Customer Service for assistance by emailing help@cyklar.com. Be sure to include the order number and a photo or short 30-second video showing how the order was received. 

 

RETAIL LOCATION

Purchases made at a retail location or other e-commerce site are not eligible for return via cyklar.com. Returns must be made at the original place of purchase. 

 

SHIPPING INSTRUCTIONS FOR RETURNING 

To complete a return, a receipt or proof of purchase from Cyklar.com is required. If you would like to return the product, please use the  self service return form which can be found here. Once your return is approved, you will be provided with a return label. 

 

Please note that the cost of the return label will be deducted from the refund amount and listed as "handling fee".

 

Package products in their original product packaging (bottle, jar, tube, etc.) if possible. Empty product packages (bottles, jars, tubes, etc.) will not be accepted.

 

In rare instances, especially in the case of large returns, where the return label provided does not cover the entire cost of shipping your return, you are responsible for any additional fees incurred. 

 

Please note that we monitor return activity for abuse and reserve the right to limit returns or exchanges.

You will receive an email confirmation once your return has been processed. A refund will be processed within 3 business days. The refund will be applied to the original method of payment. Please note that your financial institution may take longer to reflect the credit to your account.  

 

If you are expecting a refund and haven’t received it after one full billing cycle, please contact payment issuer, as it may take some time before your refund is officially posted or it may be in process.

 

We do not accept returns via COD. The package will be refused.

 

RETURNED GIFTS

If you received a product(s) as a gift and/or the product(s) was marked as a gift by the purchaser and shipped directly to you, a product credit for the value of the return within 30 days from the delivery date of the order will be issued for the qualified return.

 

An Order ID or Proof of Purchase from cyklar.com is required before store credit can be issued.  Please have the Order ID and/or the purchaser's email address available at the time of your request. All other return policies apply.

 

If you do not have the Order ID, we recommend you request the order ID from the purchaser or have the purchaser's email address available at the time of your request. All other return policies apply.

 

Gifts may not be exchanged for a cash refund. Product credit may not be redeemed for cash (unless required by law), reloaded, transferred to others, or sold and can only be used at this Site. Merchandise credit will not be replaced if lost or stolen.

 

We will not not replace or issue credits for products not purchased on Cyklar.com. 

 

 

RETURNED MERCHANDISE POLICY

We protect the integrity of the products we sell. All returned (used or unused) products are not returned to inventory and are properly disposed of.

 

UPDATES TO POLICY

All sales on the Cyklar.com website are subject to the website Terms of Use as posted from time to time. This policy is subject to change at any time. We encourage you to check back periodically for updates if you are a returning customer.